Terms and Conditions – Cleveland Damage Cleanup Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using our website, you agree to follow these Terms and Conditions as they are written here. We may update these rules from time to time to reflect changes in our business or local laws.

If you continue to use the site after we post updates, it means you accept the new version of the terms. If you do not agree with these rules, you should stop using the website immediately. We encourage all users to check this page occasionally to stay informed about our current policies and requirements.

Services

Cleveland Damage Cleanup Pros provides property restoration, cleaning, and recovery services. This includes on site assessments to check for water, fire, or mold issues. Our scope of work depends on the specific damage found at your property.

We may use third party vendors or subcontractors for certain tasks like electrical work or plumbing. The availability of our services can change based on your location and the size of the project. We work hard to provide expert care, but we cannot guarantee that every material can be saved or restored to its original state.

Quotes, Billing, and Payment

We provide estimates based on the damage we see during our initial inspection. The final invoice may change if we find hidden damage or if you request more work through a change order. We require payment through standard methods like credit cards or checks.

In some cases, a deposit might be needed before we start the restoration process. Late balances may be subject to extra fees if not paid on time. If you have a dispute about a bill, you must let us know in writing within ten days of the invoice date.

Insurance and Claims Assistance

Our team helps you by providing documentation and photos of the damage for your insurance company. We have experience working with many carriers to make the process easier for you.

However, you must understand that insurer approvals and payments are independent decisions made by your insurance provider. Cleveland Damage Cleanup Pros does not guarantee that your insurance will cover the full cost of the restoration. You are ultimately responsible for the payment of all services performed, regardless of the final decision made by your insurance company or adjuster.

Scheduling, Access, and Site Conditions

We need clear access to your property during the scheduled work windows to complete the job. It is your responsibility to provide working utilities like water and electricity for our equipment.

You must also ensure we have the proper permissions to be on the site. For safety reasons, pets and minors must stay away from the work area at all times. We may pause work if we find hazardous conditions that were not known before. We will resume the restoration once the site is safe for our technicians to enter again.

Health and Safety

The safety of our customers and crew is very important to us. Our technicians receive training to IICRC standards and wear proper PPE during every job. We use professional tools like containment barriers, negative air machines, and HEPA filters to keep the air clean. When needed, we apply EPA registered disinfectants to sanitize surfaces.

We follow all local rules and safety regulations in Cleveland, Ohio to protect your property and the environment. We ask that you follow all safety instructions provided by our crew while we are working.

Customer Responsibilities

To get the best results, you must take certain actions during the restoration process. We ask that you remove all valuables and fragile items from the work area before we start. You should tell us about any preexisting issues or damage in your home. It is very important that you follow all safety instructions and drying guidance provided by our staff.

For example, do not turn off industrial fans or dehumidifiers unless a technician tells you to. Following these steps helps prevent further damage and keeps the project moving on time.

Warranties and Disclaimers

We provide a limited workmanship warranty on the services we perform. This warranty does not cover preexisting damage, normal wear and tear, or hidden conditions we could not see.

We are also not responsible for damage caused by acts of nature or failures by third party products. We do our best to restore your property, but we do not promise a specific outcome for every situation. This warranty is only for the work we did and does not apply if other people or companies make changes to the area later.

Limitation of Liability

To the extent allowed by law, our liability is limited to the amount you paid for the specific service provided. Cleveland Damage Cleanup Pros is not responsible for any indirect or consequential damages that might happen.

This includes things like lost wages or emotional stress related to the property damage. We focus on physical restoration and repair of the building and its contents. By hiring us, you agree that our financial responsibility for any mistakes or issues is capped at the total cost of the work performed on your project.

Cancellations and Rescheduling

If you need to cancel or reschedule a service, please let us know as soon as possible. We may charge a fee if you cancel a non emergency appointment with very short notice. Emergency work is handled differently because we move crews and equipment immediately to stop damage.

If we arrive at your property for an emergency call and you turn us away, a service fee may apply. We try to be flexible with scheduling, but we must manage our crew time effectively to help all of our customers.

Intellectual Property

All text, images, logos, and marks on our website belong to Cleveland Damage Cleanup Pros or the people who gave us permission to use them. You may not copy, change, or use any part of this website for your own business without our written permission.

This includes our photos of restoration projects and our written guides. We work hard to create original content for our neighbors in Cleveland, OH. Protecting our intellectual property helps us maintain a professional brand and provide unique information to our local community.

Privacy and Data

We care about your privacy and have a separate policy on our site that explains how we handle your data. During a project, we take job photos and write reports to document the damage and our repairs.

These photos and reports are used to update you and to provide evidence for insurer reviews. We store this information safely and only share it with people involved in your restoration. For more details on how we protect your personal information, please read our full Privacy Policy section.

Third Party Links and Tools

Our website may sometimes mention external resources or tools for your convenience. These might include links to weather reports or insurance company websites. We do not control these outside sites and are not responsible for their content or how they handle your data.

You use these third party resources at your own discretion. We provide them only as a helpful service to our visitors. It is always a good idea to check the privacy rules and terms of any other website you decide to visit.

Changes to These Terms

Cleveland Damage Cleanup Pros may update these terms at any time. When we make changes, we will post the new version on this page right away. We do not have to give you a separate notice about these updates.

You should check this page every so often to see if anything has changed. Your continued use of our website and services means that you agree to the most current version of these terms. We keep this process simple so you always know what to expect when working with us.

Governing Law and Dispute Resolution

These terms are governed by the laws of Cleveland, Ohio. If a disagreement happens, we both agree to try to fix it through good faith negotiation first. This means we will talk and try to find a fair solution before taking any formal action.

If we cannot agree after thirty days, any legal steps must be taken in the local courts of Cleveland, Ohio. We believe that honest communication is the best way to solve problems and keep our focus on your property restoration.

Contact

If you have any questions about these terms, please send us a letter by postal mail. You can reach us at 5280 W 161st St, Cleveland, OH 44142, United States. We prefer written inquiries so we can keep a clear record of our conversation.

Please do not use this address for emergency service requests. This contact information is for official business and questions about our website rules. We look forward to helping you and making sure our relationship is clear and professional from the start.

Severability and Entire Agreement

If a court finds that one part of these terms is invalid, the rest of the terms will still stay in effect. These Terms and Conditions make up the entire agreement between you and Cleveland Damage Cleanup Pros regarding the use of our website and services.

They replace any older agreements or talks we may have had. By using our site, you acknowledge that you have read and understood everything written here. This ensures that both you and our company have a clear and fair understanding of our roles.

Force Majeure

Our company is not responsible for delays or failures to perform work caused by events outside of our control. This includes things like extreme weather, government orders, or national emergencies. If a major event happens that stops us from reaching your property, we will do our best to reschedule as soon as it is safe to do so.

We prioritize the safety of our staff and customers during these difficult times. We will communicate with you as much as possible if such an event affects your restoration project.

This page provides general information about our business rules and is not intended to be legal advice.